We will do our best to handle every complaint received through our process in a fair and timely manner. However, we do appreciate that there may be occasions where you are not satisfied with how a complaint has been handled by us.
If you are unhappy with the service you received from us, please tell us at the earliest opportunity and we will try and resolve it for you. You may only complain about how we have handled your complaint and not about an adjudicator’s decision itself.
If we cannot resolve it for you, and you wish to take the issue further, please set out your complaint in writing to hello@ghdr.org.uk (or see Contact Us). The Head of Dispute Resolution will consider the details of your complaint and provide a final written response within 15 working days.
If you are still not happy with the final response to your complaint from the Head of Dispute Resolution, you may refer your complaint to CTSI. Once a complaint is made to CTSI, its own timeframes for response will apply. CTSI contact details:
Address: CTSI, 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH
Email: adrenquiries@tsi.org.uk
