Our aim is to resolve your dispute effectively and within a timely manner, and to handle your dispute in accordance with Our Values. We would therefore like to hear about your experience from the point that you registered your dispute to the resolution achieved.

Your response will be kept confidential and analysed to identify ways we can improve our process and service. The anonymous results will be published on our website and in our annual report.

Completing the survey should take less than 5 minutes. Please answer every question and when you have finished, click “submit” at the bottom of the final page. By completing the survey, you will be entered into our prize draw for a chance to win a £50 Amazon gift voucher. Please find the rules for this prize draw here.

If you have any questions, please Contact Us – we are here to help.