We are here to help investigate and resolve complaints quickly and fairly, working with over 5,500 businesses committed to offering their customers higher standards.
Helping resolve complaints speedily and effectively.
Green Homes Dispute Resolution is an approved and independent service dedicated to resolving complaints in the domestic renewable energy and electric vehicle (EV) chargepoint sectors. We help consumers and businesses find fair outcomes when problems arise offering an impartial process that’s simple, transparent and accessible to everyone. With over 5,500 businesses committed through our approved Consumer Protection Schemes, we work to raise standards build trust and give people confidence in home renewables.
Businesses signed up to our approved Consumer Protection Schemes.
Team with experience resolving thousands of complaints fairly and impartially.
Coverage across the UK’s home renewable energy and EV chargepoint sectors.
The best way of avoiding problems is to make sure you choose the right business to work with when installing your renewable energy system or EV chargepoint. Choosing a member of one of our approved Consumer Protection Schemes (RECC and EVCC) is a great place to start.
Get to know what additional protections this offers you, and importantly, if things do go wrong, how we can help.
Raise your complaint with the business
Raise your
dispute with us
We investigate your complaint
We make
a decision
Problem solved
Most installations go without a hitch, but sometimes things go wrong, and we’re here to help consumers find resolutions to their renewable energy or EV chargepoint complaints. We work fairly and impartially to resolve your complaint. Our service is transparent, fair and free to consumers.
Thousands of businesses across the UK benefit from our dispute resolution service through membership of one of our approved Consumer Protection Schemes (RECC and EVCC). These businesses show that they are committed to offering the gold standard of service, guaranteeing their consumers will get the right product and giving them access to our fair and impartial route for redress if things go wrong.
Our service is free to consumers, transparent and impartial.
We judge each complaint on its merits and strive to provide fair and reasonable solutions.
We have grown out of 20 years of expertise in home renewable and EV chargepoint technologies.
We understand the problems that can arise and how to put them right.
We keep you informed all the way through the process.
You can view updates at any time by logging in online.
If we find that something has gone wrong, the business has to put things right for you within firm deadlines.
We are committed to providing an exceptional service ensuring that access to our service is consistent, straightforward and user-friendly for all. If you need any adjustments to access our service, we will work with you to make sure that you get the help that you need (see our Reasonable Adjustments Policy).
